by Charlie Greer

Has the voyage of life left you seasick? The average man has sixty-six pounds of muscle, forty pounds of bone, and three and a half pounds of brain--which seems to explain a l

At one point or another, we've all been caught up in a flurry of emotions. Anger is the strongest emotion. Why do I say that? Think about it. We can be having a perfectly good time and something can happen to instill anger.

I recently received an e-mail that struck an emotional chord within me.

Most of the techs I've ridden with enjoy the technical aspects of the job as well as the challenge and variety it offers.

Here's a tip for getting more work out of neighborhoods where you've just completed a replacement job:

When the job is sold, the salesperson informs that customer that he or she will be back after about one month to do a final quality inspection.

After one month passes,

If there were a way you could:

• Generate more solid replacement leads without spending a dime 
•  Decrease your advertising budget 
• &n

by Charlie Greer and Tom McCart

"Selling" is not something that is done to the customer, it is something that is done for the customer. Most people like to buy.

Hey Salespeople! The best sale you can make is to your service techs! by Charlie Greer

The service department drives and supports the sales department.

Super high-efficiency furnaces fit the particular needs and desires for certain types of customers. So your first step is to determine who is a candidate for a super high-efficiency furnace.

It never ceases to amaze me how most salespeople and service techs expect not to make the sale. Why do you think they called you? They wanted it fixed.

Here's how I "qualify" a lead: if they'll set an appointment, I'll go see them.

Take a good, hard look at this doorway.