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Charlie Greer's HVAC Profit Boosters - 1-800-963-HVAC Topic: Sales Techniques for Service Technicians Course Title: 2-Day Service Technician Survival School DAY ONE:
DAY TWO:
72 page workbook. Price:
Course length: Testimonial #1: "I was in attendance at your seminar in Memphis earlier this month. I absorbed a lot of the information. I took your advice and started using your techniques on the calls that I thought I was going to come up empty- handed. After one awkward attempt and then some practice, it has started paying off. "In the one and a half years I have been working flat rate, I have only sold a handful of service agreements, mostly by accident. "After some practice and confidence building, the second week back from the seminar I have had a 100% success rate at closing on our most expensive service agreement plan to all of the no service agreement customers I have visited. "Yesterday, I had a customer turn down the platinum for a gold for the first time, I was rather disappointed. When I mentioned this in front of my boss, he pointed out, that two months ago, I wouldn't have even sold that. In that light, a gold plan sale is better than no service agreement sale at all. "I have been looking through the book you gave us and working on this technique and feel I have it down pretty well. My boss is very impressed. "The motto, 'We don't work on dirty equipment,' has paid off very well right from the start. On my calls where they already have a service agreement, I have been doing a whole system diagnostic and raising the total ticket income by selling new parts to replace ones about to fail and selling cleanings. "Tonight was the first time I have had the opportunity to use the
replace vs. repair chart. I have practiced it with a co-worker and have been
dying to go on a call with the right circumstance to use it. Well, it arrived.
It helped me turn a $450 control board call into a $2200 furnace replacement. I
was "By the way, I am a tech who works on straight commission. 20% of the total ticket on service, 10% of the total ticket on replacement equipment, plus selling bonuses for add on equipment and service agreements. So your class has helped me greatly!!!!!!! "This morning we went over our monthly stats at the office.
Last year I averaged $14.84 per hour. So far this year I have averaged $22.96
per hour. And of course, we are still in shoulder "I have to say that going to the seminar in Memphis is one of the
best things that could have happened to me as a service technician. I never
thought a two day seminar could have double my check following it, but it did.
Thank you." Testimonial #2: |
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 "Eleven members of
our company recently attended your service technician sales course. Seldom have
I attended a seminar which delivers so many common sense, practical techniques.
To reinforce our training, we participated in several energizing exercises which
helped us develop our own personal communication styles.
"By the end of the second day, our techs realized that a good salesman is not an adversary but an advocate who assists his clients in choosing the best solutions. They now view sales as a responsibility, not a conquest. Technicians. Following Charlie Greer’s philosophy of sales will not only improve their sales performance, they will bring dignity and integrity to the PHC sales profession. |
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