DALLAS, TX (11/00):

Number of billable calls:	7
Total $ (including equipment sales)	$14,752.91
Total $ in equipment sales:	$12,642.00
Total $ (not including equipment sales):	$2,110.91
Average $/call (not including equipment sales):	$422.18
Average $/hour (not including equipment sales)*:	$150.77
Average $/call (including equipment sales):	$2,107.56
Average $/hour (including equipment sales)*:	$670.59
Number of opportunities to sell an agreement:	7
Number of service agreements sold:	7
Number of equipment sales:	2
Avg. # flat-rate tasks per call:	4.3

Not bad for three days work, eh?

*Average dollars per hour is the total dollars generated divided by the number hours I would have been paid for that week had I been working on an hourly wage.  This takes into consideration windshield time, "no-shows," traffic jams, call-backs, etc.

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SEATTLE, WA (10/00):

Number of billable calls:	8
Total $ (including equipment sales)	$11,693.63
Total $ in equipment sales:	$8,679.04
Total $ (not including equipment sales):	$3,014.59
Average $/call (not including equipment sales):	$502.43
Average $/hour (not including equipment sales)*:	$172.76
Average $/call (including equipment sales):	$1,461.70
Average $/hour (including equipment sales)*:	$396.39
Number of opportunities to sell an agreement:	8
Number of service agreements sold:	7
Number of equipment sales:	2
Avg. # flat-rate tasks per call:	2.1

*Average dollars per hour is the total dollars generated divided by the number hours I would have been paid for that week had I been working on an hourly wage.  This takes into consideration windshield time, "no-shows," traffic jams, call-backs, etc.

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SALT LAKE CITY, UT (5/00):
Notes: My first official act at this location was to increase the hourly rate they used to calculate their flat-rate service pricing from $140 per hour to $185 per hour.  That's what we used to calculate their discounted rate for service agreement customers.   As you can see, it all worked.  We sold a lot of agreements and generated a significant improvement in the average dollars per service call and average dollars per hour.

Number of billable calls:	13
Total $:	$5,170.00
Average $/call:	$397.69
Average $/hour*:	$161.56
Number of opportunities to sell an agreement:	7
Number of service agreements sold:	5

*Average dollars per hour is the total dollars generated divided by the number hours I would have been paid for that day had I been working on an hourly wage.  This takes into consideration windshield time, "no-shows," traffic jams, call-backs, etc.

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CHICAGO, SOUTH SIDE (12/99):

Number of billable calls:	16
Total $ (including equipment sales)	$6205.00
Total $ in equipment sales:	$2,347.00
Total $ (not including equipment sales):	$3,858.00
Average $/call (not including equipment sales):	$257.20
Average $/hour (not including equipment sales)*:	$143.25
Number of opportunities to sell an agreement:	9
Number of service agreements sold:	8
Number of equipment sales:	1

*Average dollars per hour is the total dollars generated divided by the number hours I would have been paid for that day had I been working on an hourly wage.  This takes into consideration windshield time, "no-shows," traffic jams, call-backs, etc.

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